CVE intelligence and bounded remediation
CVE-2026-48811 — FreeScout is a free help desk and shared inbox built with PHP's Laravel framework
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former team member retains destructive write access to notes they created. This vulnerability is fixed in 1.8.221.
- Severity
- Medium
- CVSS
- 4.3 (3.1)
- Published
- 2026-05-29
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-862
Affected products
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Matched remediation archetype
Authorization bypass, IDOR, and cross-tenant access
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Map object and action authorization checks across API, UI, batch, import/export, and background-job paths.
- Identify tenant, ownership, role, and policy boundaries for affected resources and administrative operations.
- Use synthetic fixtures to compare intended access matrices without accessing another user's real data.
Remediate safely
- Enforce server-side authorization at each resource access and state transition using the authenticated principal and trusted tenant context.
- Scope data queries by tenant and ownership; treat client-supplied identifiers, roles, and policy claims as untrusted.
- Add deny-by-default policy tests for horizontal and vertical access across every affected transport.
Authoritative sources
Complete CVE record and remediation plan
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