CVE intelligence and bounded remediation

CVE-2026-48208 — Otrs Otrs security vulnerability

Medium CVSS 6.5

An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP). This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Severity
Medium
CVSS
6.5 (3.1)
Published
2026-06-01
CISA KEV
Not currently listed
Ecosystem
javascript/npm
Weaknesses
CWE-400, CWE-791

Affected products

  • otrs / otrs

Showing 1 representative product identities from 3 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Resource exhaustion and denial of service

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Identify attacker-influenced work factors including input size, nesting, compression, fan-out, regex cost, allocation, recursion, retries, and connection lifetime.
  • Map per-request and shared CPU, memory, disk, descriptor, thread, queue, and downstream-service limits.
  • Determine whether authentication, tenancy, quotas, and rate controls apply before expensive processing begins.

Remediate safely

  • Bound input size, nesting, expansion, work, concurrency, queue depth, retries, and execution time before resource-intensive processing.
  • Release resources on every success, error, cancellation, and timeout path and use backpressure instead of unbounded buffering.
  • Update affected components and add small deterministic tests that assert resource ceilings rather than exhausting a host.

Authoritative sources

Complete CVE record and remediation plan

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