CVE intelligence and bounded remediation

CVE-2026-48188 — Otrs Otrs security vulnerability

Critical CVSS 9.1

An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an unauthenticated SQL injection which can lead to an authentication bypass. This issue only affects the system if the MySQL/MariaDB server is configured with the NO_BACKSLASH_ESCAPES SQL mode. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X * (OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Severity
Critical
CVSS
9.1 (3.1)
Published
2026-06-01
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-20

Affected products

  • otrs / otrs

Showing 1 representative product identities from 3 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Authentication bypass and missing authentication

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Check exposure

  • Map every affected endpoint and protocol path, including alternate ports, legacy routes, recovery flows, service accounts, and machine-to-machine access.
  • Confirm which deployments enable the affected authentication mode and whether the interface is reachable from untrusted networks.
  • Review session, token, credential, and proxy trust configuration without attempting account takeover.

Remediate safely

  • Apply the supported fix and centralize fail-closed authentication before protected request handling.
  • Remove default or embedded credentials, rotate affected secrets and sessions, and bind authentication decisions to the intended audience and channel.
  • Add negative tests for alternate routes, malformed or absent credentials, recovery flows, and proxy-derived identity.

Authoritative sources

Complete CVE record and remediation plan

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