CVE intelligence and bounded remediation

CVE-2026-47123 — FreeScout is a free help desk and shared inbox built with PHP's Laravel framework

High CVSS 7.5

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.

Severity
High
CVSS
7.5 (3.1)
Published
2026-05-29
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-290, CWE-345

Affected products

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Matched remediation archetype

Supply-chain, dependency, build, and update integrity

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace affected packages, source archives, build actions, plugins, installers, and updates from declared source to deployed artifact.
  • Confirm provenance, signatures or digests, namespace ownership, lockfile resolution, registry configuration, and build-runner trust boundaries.
  • Inventory direct, transitive, vendored, generated, and bundled copies across releases and distribution channels.

Remediate safely

  • Move to a maintained trusted artifact or remove the dependency; pin immutable identities and verify provenance and integrity before use.
  • Regenerate lockfiles and artifacts in a clean isolated build, minimize build credentials and network access, and produce an updated software bill of materials.
  • Require reviewed update policy, protected publishing, and reproducible or independently attestable builds where supported.

Authoritative sources

Complete CVE record and remediation plan

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