CVE intelligence and bounded remediation
CVE-2026-40589 — FreeScout is a free self-hosted help desk and shared mailbox
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue.
- Severity
- High
- CVSS
- 7.6 (3.1)
- Published
- 2026-04-21
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-639
Affected products
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Matched remediation archetype
Authorization bypass, IDOR, and cross-tenant access
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Check exposure
- Map object and action authorization checks across API, UI, batch, import/export, and background-job paths.
- Identify tenant, ownership, role, and policy boundaries for affected resources and administrative operations.
- Use synthetic fixtures to compare intended access matrices without accessing another user's real data.
Remediate safely
- Enforce server-side authorization at each resource access and state transition using the authenticated principal and trusted tenant context.
- Scope data queries by tenant and ownership; treat client-supplied identifiers, roles, and policy claims as untrusted.
- Add deny-by-default policy tests for horizontal and vertical access across every affected transport.
Authoritative sources
Complete CVE record and remediation plan
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