CVE intelligence and bounded remediation

CVE-2026-40570 — FreeScout is a free self-hosted help desk and shared mailbox

Medium CVSS 5.7

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.

Severity
Medium
CVSS
5.7 (4.0)
Published
2026-04-21
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-639, CWE-862

Affected products

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Matched remediation archetype

Authorization bypass, IDOR, and cross-tenant access

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Check exposure

  • Map object and action authorization checks across API, UI, batch, import/export, and background-job paths.
  • Identify tenant, ownership, role, and policy boundaries for affected resources and administrative operations.
  • Use synthetic fixtures to compare intended access matrices without accessing another user's real data.

Remediate safely

  • Enforce server-side authorization at each resource access and state transition using the authenticated principal and trusted tenant context.
  • Scope data queries by tenant and ownership; treat client-supplied identifiers, roles, and policy claims as untrusted.
  • Add deny-by-default policy tests for horizontal and vertical access across every affected transport.

Authoritative sources

Complete CVE record and remediation plan

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