CVE intelligence and bounded remediation

CVE-2026-40496 — FreeScout is a free self-hosted help desk and shared mailbox

Critical CVSS 9.1

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, attachment download tokens are generated using a weak and predictable formula: `md5(APP_KEY + attachment_id + size)`. Since attachment_id is sequential and size can be brute-forced in a small range, an unauthenticated attacker can forge valid tokens and download any private attachment without credentials. Version 1.8.213 fixes the issue.

Severity
Critical
CVSS
9.1 (3.1)
Published
2026-04-21
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-330, CWE-340

Affected products

  • freescout / freescout

Matched remediation archetype

Cryptography, certificate, signature, and channel validation

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Inventory affected algorithms, key uses, trust stores, certificate validation settings, random sources, and plaintext channels across clients and services.
  • Determine which secrets, identities, signatures, or data protections depend on the affected primitive or validation path.
  • Check debug, compatibility, fallback, and hostname or audience override settings in build and runtime configuration.

Remediate safely

  • Use a maintained platform cryptographic API with approved algorithms, modes, parameters, randomness, and full peer identity validation.
  • Remove insecure fallback and validation bypasses; separate keys by purpose and load them from managed secret storage.
  • Plan rotation or reissuance for affected keys, certificates, tokens, hashes, or ciphertext and document compatibility sequencing.

Authoritative sources

Complete CVE record and remediation plan

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