CVE intelligence and bounded remediation

CVE-2026-35584 — FreeScout is a free help desk and shared inbox built with PHP's Laravel framework

Medium CVSS 6.9

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, the endpoint GET /thread/read/{conversation_id}/{thread_id} does not require authentication and does not validate whether the given thread_id belongs to the given conversation_id. This allows any unauthenticated attacker to mark any thread as read by passing arbitrary IDs, enumerate valid thread IDs via HTTP response codes (200 vs 404), and manipulate opened_at timestamps across conversations (IDOR). This vulnerability is fixed in 1.8.212.

Severity
Medium
CVSS
6.9 (4.0)
Published
2026-04-07
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-306, CWE-639

Affected products

  • freescout / freescout

Matched remediation archetype

Authentication bypass and missing authentication

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Map every affected endpoint and protocol path, including alternate ports, legacy routes, recovery flows, service accounts, and machine-to-machine access.
  • Confirm which deployments enable the affected authentication mode and whether the interface is reachable from untrusted networks.
  • Review session, token, credential, and proxy trust configuration without attempting account takeover.

Remediate safely

  • Apply the supported fix and centralize fail-closed authentication before protected request handling.
  • Remove default or embedded credentials, rotate affected secrets and sessions, and bind authentication decisions to the intended audience and channel.
  • Add negative tests for alternate routes, malformed or absent credentials, recovery flows, and proxy-derived identity.

Authoritative sources

Complete CVE record and remediation plan

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