CVE intelligence and bounded remediation
CVE-2026-34248 — Zammad is a web based open source helpdesk/customer support system
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, customers in shared organizations (means they can see each other's tickets) could see fields which are not intended for customers - including fields not intended for them at all (e.g. priority, custom ticket attributes for internal purposes). This was the case when a customer opened a ticket from another user of the same shared organization. They are not able to modify these field. This vulnerability is fixed in 7.0.1.
- Severity
- Medium
- CVSS
- 5.7 (3.1)
- Published
- 2026-04-08
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-284
Affected products
- zammad / zammad / 7.0.0
Matched remediation archetype
Authorization bypass, IDOR, and cross-tenant access
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Map object and action authorization checks across API, UI, batch, import/export, and background-job paths.
- Identify tenant, ownership, role, and policy boundaries for affected resources and administrative operations.
- Use synthetic fixtures to compare intended access matrices without accessing another user's real data.
Remediate safely
- Enforce server-side authorization at each resource access and state transition using the authenticated principal and trusted tenant context.
- Scope data queries by tenant and ownership; treat client-supplied identifiers, roles, and policy claims as untrusted.
- Add deny-by-default policy tests for horizontal and vertical access across every affected transport.
Authoritative sources
Complete CVE record and remediation plan
The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.