CVE intelligence and bounded remediation
CVE-2026-32752 — FreeScout is a free help desk and shared inbox built with PHP's Laravel framework
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
- Severity
- High
- CVSS
- 8.1 (3.1)
- Published
- 2026-03-19
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-284
Affected products
- freescout / freescout
Matched remediation archetype
Authorization bypass, IDOR, and cross-tenant access
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Map object and action authorization checks across API, UI, batch, import/export, and background-job paths.
- Identify tenant, ownership, role, and policy boundaries for affected resources and administrative operations.
- Use synthetic fixtures to compare intended access matrices without accessing another user's real data.
Remediate safely
- Enforce server-side authorization at each resource access and state transition using the authenticated principal and trusted tenant context.
- Scope data queries by tenant and ownership; treat client-supplied identifiers, roles, and policy claims as untrusted.
- Add deny-by-default policy tests for horizontal and vertical access across every affected transport.
Authoritative sources
Complete CVE record and remediation plan
The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.