CVE intelligence and bounded remediation

CVE-2026-27637 — FreeScout is a free help desk and shared inbox built with PHP's Laravel framework

Critical CVSS 9.8

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.206, FreeScout's `TokenAuth` middleware uses a predictable authentication token computed as `MD5(user_id + created_at + APP_KEY)`. This token is static (never expires/rotates), and if an attacker obtains the `APP_KEY` — a well-documented and common exposure vector in Laravel applications — they can compute a valid token for any user, including the administrator, achieving full account takeover without any password. This vulnerability can be exploited on its own or in combination with CVE-2026-27636. Version 1.8.206 fixes both vulnerabilities.

Severity
Critical
CVSS
9.8 (3.1)
Published
2026-02-25
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-330

Affected products

  • freescout / freescout

Matched remediation archetype

Cryptography, certificate, signature, and channel validation

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Inventory affected algorithms, key uses, trust stores, certificate validation settings, random sources, and plaintext channels across clients and services.
  • Determine which secrets, identities, signatures, or data protections depend on the affected primitive or validation path.
  • Check debug, compatibility, fallback, and hostname or audience override settings in build and runtime configuration.

Remediate safely

  • Use a maintained platform cryptographic API with approved algorithms, modes, parameters, randomness, and full peer identity validation.
  • Remove insecure fallback and validation bypasses; separate keys by purpose and load them from managed secret storage.
  • Plan rotation or reissuance for affected keys, certificates, tokens, hashes, or ciphertext and document compatibility sequencing.

Authoritative sources

Complete CVE record and remediation plan

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