CVE intelligence and bounded remediation

CVE-2025-2494 — Unrestricted file upload to Softdial Contact Center of Sytel Ltd

Critical CVSS 9.8

Unrestricted file upload to Softdial Contact Center of Sytel Ltd. This vulnerability could allow an attacker to upload files to the server via the ‘/softdial/phpconsole/upload.php’ endpoint, which is protected by basic HTTP authentication. The files are uploaded to a directory exposed by the web application, which could result in code execution, giving the attacker full control over the server.

Severity
Critical
CVSS
9.8 (3.1)
Published
2025-03-18
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-434

Affected products

  • sytel / softdial_contact_center

Matched remediation archetype

Path traversal, unsafe upload, and file handling

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace untrusted filenames, archive entries, URLs, and path segments into read, write, include, extraction, and upload operations.
  • Identify filesystem roots, mount permissions, symbolic-link behavior, archive handling, and whether uploaded content is web-accessible or executable.
  • Review canonicalization and containment checks across supported operating systems and storage backends.

Remediate safely

  • Generate server-side storage identifiers and resolve paths beneath a fixed root using filesystem-aware containment checks.
  • Reject absolute, parent-relative, alternate-separator, device, link, and archive entries that escape the intended root.
  • Store uploads outside executable or served paths, validate type and size, and use private atomic temporary files.

Authoritative sources

Complete CVE record and remediation plan

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