CVE intelligence and bounded remediation

CVE-2025-21628 — Chatwoot is a customer engagement suite

Critical CVSS 9.1

Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.

Severity
Critical
CVSS
9.1 (3.1)
Published
2025-01-09
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-89

Affected products

  • chatwoot / chatwoot

Matched remediation archetype

SQL and data-query injection

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Check exposure

  • Trace request, message, file, and stored values into SQL, ORM query fragments, filters, sort expressions, and other data-query languages.
  • Inventory database roles, reachable schemas, multi-tenant boundaries, and whether stacked or administrative operations are enabled.
  • Check both direct queries and second-order use of previously stored values.

Remediate safely

  • Use parameterized queries or safe query builders for all values; map identifiers and operators through explicit allowlists.
  • Remove raw query concatenation and give the application account only the tables and operations it requires.
  • Update affected data-access components and add regression tests for query structure preservation with inert edge-case inputs.

Authoritative sources

Complete CVE record and remediation plan

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