CVE intelligence and bounded remediation

CVE-2025-12420 — Servicenow Now Assist Ai Agents security vulnerability

Critical CVSS 9.8

A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

Severity
Critical
CVSS
9.8 (3.1)
Published
2026-01-12
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-250

Affected products

  • servicenow / now_assist_ai_agents
  • servicenow / virtual_agent_api

Showing 2 representative product identities from 4 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Privilege escalation and unsafe privilege management

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Check exposure

  • Map service accounts, operating-system identities, roles, capabilities, impersonation, set-user transitions, and administrative helper paths.
  • Determine whether untrusted users or lower-privilege processes can reach the affected transition or modify inputs it trusts.
  • Review file, socket, registry, device, job, container, and cloud-role permissions used before and after privilege changes.

Remediate safely

  • Apply the supported fix and redesign privileged operations as a minimal, authenticated, allowlisted interface.
  • Drop privileges before processing untrusted input, verify the drop succeeds, and remove unnecessary roles, capabilities, and write permissions.
  • Validate ownership and permissions at time of use and add explicit lower-to-higher privilege boundary tests.

Authoritative sources

Complete CVE record and remediation plan

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