CVE intelligence and bounded remediation
CVE-2025-10692 — The endpoint POST /api/staff/get-new-tickets concatenates the user-controlled parameter departmentId directly into the SQL WHERE clause...
The endpoint POST /api/staff/get-new-tickets concatenates the user-controlled parameter departmentId directly into the SQL WHERE clause without parameter binding. As a result, an authenticated staff user (level ≥ 1) can inject SQL to alter the filter logic, effectively bypassing department scoping and disclosing tickets beyond their intended access.This issue affects OpenSupports: 4.11.0.
- Severity
- High
- CVSS
- 7.1 (4.0)
- Published
- 2025-10-03
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-89
Affected products
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Matched remediation archetype
SQL and data-query injection
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Check exposure
- Trace request, message, file, and stored values into SQL, ORM query fragments, filters, sort expressions, and other data-query languages.
- Inventory database roles, reachable schemas, multi-tenant boundaries, and whether stacked or administrative operations are enabled.
- Check both direct queries and second-order use of previously stored values.
Remediate safely
- Use parameterized queries or safe query builders for all values; map identifiers and operators through explicit allowlists.
- Remove raw query concatenation and give the application account only the tables and operations it requires.
- Update affected data-access components and add regression tests for query structure preservation with inert edge-case inputs.
Authoritative sources
Complete CVE record and remediation plan
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