CVE intelligence and bounded remediation

CVE-2024-28988 — Solarwinds Web Help Desk security vulnerability

Critical CVSS 9.8

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Severity
Critical
CVSS
9.8 (3.1)
Published
2025-09-01
CISA KEV
Not currently listed
Ecosystem
java/maven
Weaknesses
CWE-502

Affected products

  • solarwinds / web_help_desk
  • solarwinds / web_help_desk / 12.8.3

Showing 2 representative product identities from 4 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Unsafe deserialization and object reconstruction

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Check exposure

  • Inventory serialization formats accepted from requests, queues, caches, files, cookies, and cross-service messages.
  • Trace whether untrusted input can select classes, types, callbacks, constructors, or object hooks during decoding.
  • Identify signing, schema validation, trust-boundary, and compatibility settings for each decoder.

Remediate safely

  • Replace native object deserialization with a data-only format and explicit schema validation.
  • If replacement is not immediate, use a safe decoder with a minimal type allowlist and disable polymorphic or executable hooks.
  • Update the affected library and add inert tests for unknown types, extra fields, malformed nesting, and unsigned data.

Authoritative sources

Complete CVE record and remediation plan

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