CVE intelligence and bounded remediation

CVE-2024-20540 — Cisco Unified Contact Center Management Portal security vulnerability

Medium CVSS 5.4

A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) could allow an authenticated, remote attacker with low privileges to conduct a stored cross-site scripting (XSS) attack against a user of the interface. This vulnerability exists because the web-based management interface does not properly validate user-supplied input. An attacker could exploit this vulnerability by injecting malicious code into a specific page of the interface. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive browser-based information. To exploit this vulnerability, the attacker must have at least a Supervisor role on an affected device.

Severity
Medium
CVSS
5.4 (3.1)
Published
2024-11-06
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-79

Affected products

  • cisco / unified_contact_center_management_portal

Matched remediation archetype

Cross-site scripting and unsafe browser output

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Check exposure

  • Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
  • Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
  • Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.

Remediate safely

  • Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
  • Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
  • Update affected rendering components and add tests for every output context using inert sentinel markup.

Authoritative sources

Complete CVE record and remediation plan

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