CVE intelligence and bounded remediation

CVE-2023-5421 — Otrs Otrs security vulnerability

Medium CVSS 5.5

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Severity
Medium
CVSS
5.5 (3.1)
Published
2023-10-16
CISA KEV
Not currently listed
Ecosystem
javascript/npm
Weaknesses
CWE-20, CWE-79

Affected products

  • otrs / otrs

Showing 1 representative product identities from 3 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Cross-site scripting and unsafe browser output

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Check exposure

  • Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
  • Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
  • Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.

Remediate safely

  • Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
  • Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
  • Update affected rendering components and add tests for every output context using inert sentinel markup.

Authoritative sources

Complete CVE record and remediation plan

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