CVE intelligence and bounded remediation

CVE-2023-38057 — Otrs Survey security vulnerability

Medium CVSS 5.4

An improper input validation vulnerability in OTRS Survey modules allows any attacker with a link to a valid and unanswered survey request to inject javascript code in free text answers. This allows a cross site scripting attack while reading the replies as authenticated agent. This issue affects OTRS Survey module from 7.0.X before 7.0.32, from 8.0.X before 8.0.13 and ((OTRS)) Community Edition Survey module from 6.0.X through 6.0.22.

Severity
Medium
CVSS
5.4 (3.1)
Published
2023-07-24
CISA KEV
Not currently listed
Ecosystem
javascript/npm
Weaknesses
CWE-20, CWE-79

Affected products

  • otrs / survey

Showing 1 representative product identities from 3 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Cross-site scripting and unsafe browser output

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
  • Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
  • Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.

Remediate safely

  • Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
  • Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
  • Update affected rendering components and add tests for every output context using inert sentinel markup.

Authoritative sources

Complete CVE record and remediation plan

The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.