CVE intelligence and bounded remediation

CVE-2023-22501 — Atlassian Jira Service Management security vulnerability

Critical CVSS 9.4

An authentication vulnerability was discovered in Jira Service Management Server and Data Center which allows an attacker to impersonate another user and gain access to a Jira Service Management instance under certain circumstances_._ With write access to a User Directory and outgoing email enabled on a Jira Service Management instance, an attacker could gain access to signup tokens sent to users with accounts that have never been logged into. Access to these tokens can be obtained in two cases: * If the attacker is included on Jira issues or requests with these users, or * If the attacker is forwarded or otherwise gains access to emails containing a “View Request” link from these users. Bot accounts are particularly susceptible to this scenario. On instances with single sign-on, external customer accounts can be affected in projects where anyone can create their own account.

Severity
Critical
CVSS
9.4 (3.0)
Published
2023-02-01
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-287

Affected products

  • atlassian / jira_service_management
  • atlassian / jira_service_management / 5.5.0

Showing 2 representative product identities from 6 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Authentication bypass and missing authentication

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Check exposure

  • Map every affected endpoint and protocol path, including alternate ports, legacy routes, recovery flows, service accounts, and machine-to-machine access.
  • Confirm which deployments enable the affected authentication mode and whether the interface is reachable from untrusted networks.
  • Review session, token, credential, and proxy trust configuration without attempting account takeover.

Remediate safely

  • Apply the supported fix and centralize fail-closed authentication before protected request handling.
  • Remove default or embedded credentials, rotate affected secrets and sessions, and bind authentication decisions to the intended audience and channel.
  • Add negative tests for alternate routes, malformed or absent credentials, recovery flows, and proxy-derived identity.

Authoritative sources

Complete CVE record and remediation plan

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