CVE intelligence and bounded remediation
CVE-2023-1250 — Otrs Otrs security vulnerability
Improper Input Validation vulnerability in OTRS AG OTRS (ACL modules), OTRS AG ((OTRS)) Community Edition (ACL modules) allows Local Execution of Code. When creating/importing an ACL it was possible to inject code that gets executed via manipulated comments and ACL-names This issue affects OTRS: from 7.0.X before 7.0.42, from 8.0.X before 8.0.31; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
- Severity
- High
- CVSS
- 7.8 (3.1)
- Published
- 2023-03-20
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-20, CWE-94
Affected products
- otrs / otrs
Showing 1 representative product identities from 3 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.
Matched remediation archetype
Command, code, expression, and template injection
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Trace untrusted values to process execution, interpreters, evaluators, template engines, dynamic imports, and administrative scripting features.
- Determine whether the affected path is reachable across each trust boundary and which service account or host privilege it inherits.
- Review configuration for optional execution features, unsafe compatibility modes, and shell invocation.
Remediate safely
- Replace string-built commands or evaluated code with fixed operations and structured argument APIs that do not invoke a shell.
- Use strict allowlists for operation identifiers and reject unexpected input before it reaches any interpreter.
- Update the affected component and add inert regression tests covering metacharacters, encoding variants, and alternate request paths.
Authoritative sources
Complete CVE record and remediation plan
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