CVE intelligence and bounded remediation

CVE-2022-4427 — Otrs Otrs security vulnerability

Critical CVSS 9.8

Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This issue affects OTRS: from 7.0.1 before 7.0.40 Patch 1, from 8.0.1 before 8.0.28 Patch 1; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Severity
Critical
CVSS
9.8 (3.1)
Published
2022-12-19
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-20, CWE-89

Affected products

  • otrs / otrs
  • otrs / otrs / 7.0.40
  • otrs / otrs / 8.0.28

Showing 3 representative product identities from 5 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

SQL and data-query injection

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace request, message, file, and stored values into SQL, ORM query fragments, filters, sort expressions, and other data-query languages.
  • Inventory database roles, reachable schemas, multi-tenant boundaries, and whether stacked or administrative operations are enabled.
  • Check both direct queries and second-order use of previously stored values.

Remediate safely

  • Use parameterized queries or safe query builders for all values; map identifiers and operators through explicit allowlists.
  • Remove raw query concatenation and give the application account only the tables and operations it requires.
  • Update affected data-access components and add regression tests for query structure preservation with inert edge-case inputs.

Authoritative sources

Complete CVE record and remediation plan

The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.