CVE intelligence and bounded remediation

CVE-2022-40773 — Zoho ManageEngine ServiceDesk Plus MSP before 10609 and SupportCenter Plus before 11025 are vulnerable to privilege escalation

High CVSS 8.8

Zoho ManageEngine ServiceDesk Plus MSP before 10609 and SupportCenter Plus before 11025 are vulnerable to privilege escalation. This allows users to obtain sensitive data during an exportMickeyList export of requests from the list view.

Severity
High
CVSS
8.8 (3.1)
Published
2022-11-12
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-20

Affected products

  • zohocorp / manageengine_servicedesk_plus_msp
  • zohocorp / manageengine_servicedesk_plus_msp / 10.6
  • zohocorp / manageengine_supportcenter_plus

Showing 3 representative product identities from 37 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Privilege escalation and unsafe privilege management

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Check exposure

  • Map service accounts, operating-system identities, roles, capabilities, impersonation, set-user transitions, and administrative helper paths.
  • Determine whether untrusted users or lower-privilege processes can reach the affected transition or modify inputs it trusts.
  • Review file, socket, registry, device, job, container, and cloud-role permissions used before and after privilege changes.

Remediate safely

  • Apply the supported fix and redesign privileged operations as a minimal, authenticated, allowlisted interface.
  • Drop privileges before processing untrusted input, verify the drop succeeds, and remove unnecessary roles, capabilities, and write permissions.
  • Validate ownership and permissions at time of use and add explicit lower-to-higher privilege boundary tests.

Authoritative sources

Complete CVE record and remediation plan

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