CVE intelligence and bounded remediation

CVE-2021-43959 — Atlassian Jira Service Desk security vulnerability

Medium CVSS 5.7

Affected versions of Atlassian Jira Service Management Server and Data Center allow authenticated remote attackers to access the content of internal network resources via a Server-Side Request Forgery (SSRF) vulnerability in the CSV importing feature of JSM Insight. When running in an environment like Amazon EC2, this flaw may be used to access to a metadata resource that provides access credentials and other potentially confidential information. The affected versions are before version 4.13.20, from version 4.14.0 before 4.20.8, and from version 4.21.0 before 4.22.2.

Severity
Medium
CVSS
5.7 (3.1)
Published
2022-07-26
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-918

Affected products

  • atlassian / jira_service_desk
  • atlassian / jira_service_management

Showing 2 representative product identities from 6 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Server-side request forgery and unintended proxying

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Check exposure

  • Inventory server-side URL fetchers, webhooks, importers, previews, redirects, proxies, and protocol handlers reachable from untrusted input.
  • Map egress paths to internal services, metadata endpoints, loopback, private address space, and privileged control planes.
  • Review DNS resolution, redirect, proxy, credential-forwarding, and URL parsing behavior without requesting sensitive targets.

Remediate safely

  • Replace arbitrary destinations with named integrations or a strict allowlist of schemes, hosts, ports, and paths.
  • Resolve and validate every destination and redirect hop, then enforce egress policy independently of application checks.
  • Remove ambient credentials and sensitive headers from fetchers; apply response size, time, and content limits.

Authoritative sources

Complete CVE record and remediation plan

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