CVE intelligence and bounded remediation

CVE-2021-3741 — A stored cross-site scripting (XSS) vulnerability was discovered in chatwoot/chatwoot, affecting all versions prior to 2.6

High CVSS 7.8

A stored cross-site scripting (XSS) vulnerability was discovered in chatwoot/chatwoot, affecting all versions prior to 2.6. The vulnerability occurs when a user uploads an SVG file containing a malicious XSS payload in the profile settings. When the avatar is opened in a new page, the custom JavaScript code is executed, leading to potential security risks.

Severity
High
CVSS
7.8 (3.0)
Published
2024-11-15
CISA KEV
Not currently listed
Ecosystem
javascript/npm
Weaknesses
CWE-79

Affected products

  • chatwoot / chatwoot

Matched remediation archetype

Cross-site scripting and unsafe browser output

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
  • Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
  • Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.

Remediate safely

  • Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
  • Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
  • Update affected rendering components and add tests for every output context using inert sentinel markup.

Authoritative sources

Complete CVE record and remediation plan

The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.