CVE intelligence and bounded remediation
CVE-2021-35243 — Solarwinds Web Help Desk security vulnerability
The HTTP PUT and DELETE methods were enabled in the Web Help Desk web server (12.7.7 and earlier), allowing users to execute dangerous HTTP requests. The HTTP PUT method is normally used to upload data that is saved on the server with a user-supplied URL. While the DELETE method requests that the origin server removes the association between the target resource and its current functionality. Improper use of these methods may lead to a loss of integrity.
- Severity
- High
- CVSS
- 7.5 (3.1)
- Published
- 2021-12-23
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-749
Affected products
- solarwinds / web_help_desk
Matched remediation archetype
General vulnerability remediation
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Confirm the affected component, deployment paths, reachable interfaces, and enabled features from inventories and configuration, without probing production destructively.
- Compare the advisory's affected conditions with the repository lockfiles, build manifests, artifacts, and runtime inventory.
- Identify data sensitivity, trust boundaries, and privilege level for every confirmed affected deployment.
Remediate safely
- Apply a vendor-supported fix or remove the affected component or feature; record the selected change and its source in the repository.
- Update direct and transitive dependency locks, generated artifacts, deployment manifests, and asset inventories together.
- Add a regression test for the documented unsafe condition using inert inputs and preserve rollback instructions.
Authoritative sources
Complete CVE record and remediation plan
The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.