CVE intelligence and bounded remediation

CVE-2021-35232 — Hard coded credentials discovered in SolarWinds Web Help Desk product

Medium CVSS 6.8

Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with local access to the Web Help Desk host machine allows to execute arbitrary HQL queries against the database and leverage the vulnerability to steal the password hashes of the users or insert arbitrary data into the database.

Severity
Medium
CVSS
6.8 (3.1)
Published
2021-12-27
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-798

Affected products

  • solarwinds / webhelpdesk

Matched remediation archetype

Authentication bypass and missing authentication

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Check exposure

  • Map every affected endpoint and protocol path, including alternate ports, legacy routes, recovery flows, service accounts, and machine-to-machine access.
  • Confirm which deployments enable the affected authentication mode and whether the interface is reachable from untrusted networks.
  • Review session, token, credential, and proxy trust configuration without attempting account takeover.

Remediate safely

  • Apply the supported fix and centralize fail-closed authentication before protected request handling.
  • Remove default or embedded credentials, rotate affected secrets and sessions, and bind authentication decisions to the intended audience and channel.
  • Add negative tests for alternate routes, malformed or absent credentials, recovery flows, and proxy-derived identity.

Authoritative sources

Complete CVE record and remediation plan

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