CVE intelligence and bounded remediation
CVE-2021-33672 — Sap Contact Center security vulnerability
Due to missing encoding in SAP Contact Center's Communication Desktop component- version 700, an attacker could send malicious script in chat message. When the message is accepted by the chat recipient, the script gets executed in their scope. Due to the usage of ActiveX in the application, the attacker can further execute operating system level commands in the chat recipient's scope. This could lead to a complete compromise of their confidentiality, integrity, and could temporarily impact their availability.
- Severity
- Critical
- CVSS
- 9.6 (3.1)
- Published
- 2021-09-14
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-116
Affected products
- sap / contact_center / 700
Matched remediation archetype
General vulnerability remediation
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Confirm the affected component, deployment paths, reachable interfaces, and enabled features from inventories and configuration, without probing production destructively.
- Compare the advisory's affected conditions with the repository lockfiles, build manifests, artifacts, and runtime inventory.
- Identify data sensitivity, trust boundaries, and privilege level for every confirmed affected deployment.
Remediate safely
- Apply a vendor-supported fix or remove the affected component or feature; record the selected change and its source in the repository.
- Update direct and transitive dependency locks, generated artifacts, deployment manifests, and asset inventories together.
- Add a regression test for the documented unsafe condition using inert inputs and preserve rollback instructions.
Authoritative sources
Complete CVE record and remediation plan
The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.