CVE intelligence and bounded remediation

CVE-2021-24839 — Supportcandy Supportcandy security vulnerability

High CVSS 7.5

The SupportCandy WordPress plugin before 2.2.5 does not have authorisation and CSRF checks in its wpsc_tickets AJAX action, which could allow unauthenticated users to call it and delete arbitrary tickets via the set_delete_permanently_bulk_ticket setting_action. Other actions may be affected as well.

Severity
High
CVSS
7.5 (3.1)
Published
2022-02-07
CISA KEV
Not currently listed
Ecosystem
php/wordpress
Weaknesses
CWE-862

Affected products

  • supportcandy / supportcandy

Matched remediation archetype

Authorization bypass, IDOR, and cross-tenant access

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Check exposure

  • Map object and action authorization checks across API, UI, batch, import/export, and background-job paths.
  • Identify tenant, ownership, role, and policy boundaries for affected resources and administrative operations.
  • Use synthetic fixtures to compare intended access matrices without accessing another user's real data.

Remediate safely

  • Enforce server-side authorization at each resource access and state transition using the authenticated principal and trusted tenant context.
  • Scope data queries by tenant and ownership; treat client-supplied identifiers, roles, and policy claims as untrusted.
  • Add deny-by-default policy tests for horizontal and vertical access across every affected transport.

Authoritative sources

Complete CVE record and remediation plan

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