CVE intelligence and bounded remediation

CVE-2020-9758 — An issue was discovered in chat.php in LiveZilla Live Chat 8.0.1.3 (Helpdesk)

Critical CVSS 9.6

An issue was discovered in chat.php in LiveZilla Live Chat 8.0.1.3 (Helpdesk). A blind JavaScript injection lies in the name parameter. Triggering this can fetch the username and passwords of the helpdesk employees in the URI. This leads to a privilege escalation, from unauthenticated to user-level access, leading to full account takeover. The attack fetches multiple credentials because they are stored in the database (stored XSS). This affects the mobile/chat URI via the lgn and psswrd parameters.

Severity
Critical
CVSS
9.6 (3.1)
Published
2020-03-09
CISA KEV
Not currently listed
Ecosystem
javascript/npm
Weaknesses
CWE-79

Affected products

  • livezilla / livezilla

Matched remediation archetype

Cross-site scripting and unsafe browser output

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
  • Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
  • Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.

Remediate safely

  • Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
  • Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
  • Update affected rendering components and add tests for every output context using inert sentinel markup.

Authoritative sources

Complete CVE record and remediation plan

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