CVE intelligence and bounded remediation

CVE-2020-3267 — Cisco Unified Contact Center Express security vulnerability

High CVSS 7.1

A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.

Severity
High
CVSS
7.1 (3.1)
Published
2020-06-03
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-285, CWE-552

Affected products

  • cisco / unified_contact_center_express

Matched remediation archetype

Authorization bypass, IDOR, and cross-tenant access

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Check exposure

  • Map object and action authorization checks across API, UI, batch, import/export, and background-job paths.
  • Identify tenant, ownership, role, and policy boundaries for affected resources and administrative operations.
  • Use synthetic fixtures to compare intended access matrices without accessing another user's real data.

Remediate safely

  • Enforce server-side authorization at each resource access and state transition using the authenticated principal and trusted tenant context.
  • Scope data queries by tenant and ownership; treat client-supplied identifiers, roles, and policy claims as untrusted.
  • Add deny-by-default policy tests for horizontal and vertical access across every affected transport.

Authoritative sources

Complete CVE record and remediation plan

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