CVE intelligence and bounded remediation
CVE-2020-11467 — An issue was discovered in Deskpro before 2019.8.0
An issue was discovered in Deskpro before 2019.8.0. This product enables administrators to modify the helpdesk interface by editing /portal/api/style/edit-theme-set/template-sources theme templates, and uses TWIG as its template engine. While direct access to self and _self variables was not permitted, one could abuse the accessible variables in one's context to reach a native unserialize function via the code parameter. There, on could pass a crafted payload to trigger a set of POP gadgets in order to achieve remote code execution.
- Severity
- Critical
- CVSS
- 9.1 (3.0)
- Published
- 2020-04-01
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-502
Affected products
- deskpro / deskpro
Matched remediation archetype
Unsafe deserialization and object reconstruction
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Inventory serialization formats accepted from requests, queues, caches, files, cookies, and cross-service messages.
- Trace whether untrusted input can select classes, types, callbacks, constructors, or object hooks during decoding.
- Identify signing, schema validation, trust-boundary, and compatibility settings for each decoder.
Remediate safely
- Replace native object deserialization with a data-only format and explicit schema validation.
- If replacement is not immediate, use a safe decoder with a minimal type allowlist and disable polymorphic or executable hooks.
- Update the affected library and add inert tests for unknown types, extra fields, malformed nesting, and unsigned data.
Authoritative sources
Complete CVE record and remediation plan
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