CVE intelligence and bounded remediation

CVE-2020-10101 — An issue was discovered in Zammad 3.0 through 3.2

High CVSS 7.5

An issue was discovered in Zammad 3.0 through 3.2. The WebSocket server crashes when messages in non-JSON format are sent by an attacker. The message format is not properly checked and parsing errors not handled. This leads to a crash of the service process.

Severity
High
CVSS
7.5 (3.1)
Published
2020-03-05
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-20, CWE-755

Affected products

  • zammad / zammad

Matched remediation archetype

General vulnerability remediation

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Confirm the affected component, deployment paths, reachable interfaces, and enabled features from inventories and configuration, without probing production destructively.
  • Compare the advisory's affected conditions with the repository lockfiles, build manifests, artifacts, and runtime inventory.
  • Identify data sensitivity, trust boundaries, and privilege level for every confirmed affected deployment.

Remediate safely

  • Apply a vendor-supported fix or remove the affected component or feature; record the selected change and its source in the repository.
  • Update direct and transitive dependency locks, generated artifacts, deployment manifests, and asset inventories together.
  • Add a regression test for the documented unsafe condition using inert inputs and preserve rollback instructions.

Authoritative sources

Complete CVE record and remediation plan

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