CVE intelligence and bounded remediation

CVE-2019-16948 — An SSRF issue was discovered in Enghouse Web Chat 6.1.300.31

Critical CVSS 9.8

An SSRF issue was discovered in Enghouse Web Chat 6.1.300.31. In any POST request, one can replace the port number at WebServiceLocation=http://localhost:8085/UCWebServices/ with a range of ports to determine what is visible on the internal network (as opposed to what general web traffic would see on the product's host). The response from open ports is different than from closed ports. The product does not allow one to change the protocol: anything except http(s) will throw an error; however, it is the type of error that allows one to determine if a port is open or not.

Severity
Critical
CVSS
9.8 (3.1)
Published
2019-11-13
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-918

Affected products

  • enghouse / web_chat / 6.1.300.31

Matched remediation archetype

Server-side request forgery and unintended proxying

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Inventory server-side URL fetchers, webhooks, importers, previews, redirects, proxies, and protocol handlers reachable from untrusted input.
  • Map egress paths to internal services, metadata endpoints, loopback, private address space, and privileged control planes.
  • Review DNS resolution, redirect, proxy, credential-forwarding, and URL parsing behavior without requesting sensitive targets.

Remediate safely

  • Replace arbitrary destinations with named integrations or a strict allowlist of schemes, hosts, ports, and paths.
  • Resolve and validate every destination and redirect hop, then enforce egress policy independently of application checks.
  • Remove ambient credentials and sensitive headers from fetchers; apply response size, time, and content limits.

Authoritative sources

Complete CVE record and remediation plan

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