CVE intelligence and bounded remediation

CVE-2019-16755 — Bmc Myit Digital Workplace security vulnerability

Critical CVSS 9.8

BMC Remedy ITSM Suite is prone to unspecified vulnerabilities in both DWP and SmartIT components, which can permit remote attackers to perform pre-authenticated remote commands execution on the Operating System running the targeted application. Affected DWP versions: versions: 3.x to 18.x, all versions, service packs, and patches are affected by this vulnerability. Affected SmartIT versions: 1.x, 2.0, 18.05, 18.08, and 19.02, all versions, service packs, and patches are affected by this vulnerability.

Severity
Critical
CVSS
9.8 (3.1)
Published
2019-09-26
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-502

Affected products

  • bmc / myit_digital_workplace

Matched remediation archetype

Unsafe deserialization and object reconstruction

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Check exposure

  • Inventory serialization formats accepted from requests, queues, caches, files, cookies, and cross-service messages.
  • Trace whether untrusted input can select classes, types, callbacks, constructors, or object hooks during decoding.
  • Identify signing, schema validation, trust-boundary, and compatibility settings for each decoder.

Remediate safely

  • Replace native object deserialization with a data-only format and explicit schema validation.
  • If replacement is not immediate, use a safe decoder with a minimal type allowlist and disable polymorphic or executable hooks.
  • Update the affected library and add inert tests for unknown types, extra fields, malformed nesting, and unsigned data.

Authoritative sources

Complete CVE record and remediation plan

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