CVE intelligence and bounded remediation
CVE-2019-16375 — Otrs Otrs security vulnerability
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
- Severity
- Medium
- CVSS
- 5.4 (3.1)
- Published
- 2020-03-19
- CISA KEV
- Not currently listed
- Ecosystem
- javascript/npm
- Weaknesses
- CWE-79
Affected products
- otrs / otrs
Showing 1 representative product identities from 3 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.
Matched remediation archetype
Cross-site scripting and unsafe browser output
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
- Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
- Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.
Remediate safely
- Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
- Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
- Update affected rendering components and add tests for every output context using inert sentinel markup.
Authoritative sources
Complete CVE record and remediation plan
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