CVE intelligence and bounded remediation

CVE-2019-15083 — Zohocorp Manageengine Servicedesk Plus security vulnerability

Medium CVSS 6.1

Default installations of Zoho ManageEngine ServiceDesk Plus 10.0 before 10500 are vulnerable to XSS injected by a workstation local administrator. Using the installed program names of the computer as a vector, the local administrator can execute code on the Manage Engine ServiceDesk administrator side. At "Asset Home > Server > <workstation> > software" the administrator of ManageEngine can control what software is installed on the workstation. This table shows all the installed program names in the Software column. In this field, a remote attacker can inject malicious code in order to execute it when the ManageEngine administrator visualizes this page.

Severity
Medium
CVSS
6.1 (3.1)
Published
2020-05-14
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-79

Affected products

  • zohocorp / manageengine_servicedesk_plus / 10.0.0

Showing 1 representative product identities from 23 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Cross-site scripting and unsafe browser output

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
  • Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
  • Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.

Remediate safely

  • Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
  • Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
  • Update affected rendering components and add tests for every output context using inert sentinel markup.

Authoritative sources

Complete CVE record and remediation plan

The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.