CVE intelligence and bounded remediation

CVE-2019-14748 — An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1

Medium CVSS 5.4

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. The Ticket creation form allows users to upload files along with queries. It was found that the file-upload functionality has fewer (or no) mitigations implemented for file content checks; also, the output is not handled properly, causing persistent XSS that leads to cookie stealing or malicious actions. For example, a non-agent user can upload a .html file, and Content-Disposition will be set to inline instead of attachment.

Severity
Medium
CVSS
5.4 (3.0)
Published
2019-08-07
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-79, CWE-434

Affected products

  • enhancesoft / osticket

Showing 1 representative product identities from 2 source matches. Confirm exact affected versions with the linked vendor and NVD evidence.

Matched remediation archetype

Path traversal, unsafe upload, and file handling

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Check exposure

  • Trace untrusted filenames, archive entries, URLs, and path segments into read, write, include, extraction, and upload operations.
  • Identify filesystem roots, mount permissions, symbolic-link behavior, archive handling, and whether uploaded content is web-accessible or executable.
  • Review canonicalization and containment checks across supported operating systems and storage backends.

Remediate safely

  • Generate server-side storage identifiers and resolve paths beneath a fixed root using filesystem-aware containment checks.
  • Reject absolute, parent-relative, alternate-separator, device, link, and archive entries that escape the intended root.
  • Store uploads outside executable or served paths, validate type and size, and use private atomic temporary files.

Authoritative sources

Complete CVE record and remediation plan

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