CVE intelligence and bounded remediation

CVE-2019-11537 — Enhancesoft Osticket security vulnerability

Medium CVSS 6.1

In osTicket before 1.12, XSS exists via /upload/file.php, /upload/scp/users.php?do=import-users, and /upload/scp/ajax.php/users/import if an agent manager user uploads a crafted .csv file to the User Importer, because file contents can appear in an error message. The XSS can lead to local file inclusion.

Severity
Medium
CVSS
6.1 (3.0)
Published
2019-04-25
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-79

Affected products

  • enhancesoft / osticket

Matched remediation archetype

Cross-site scripting and unsafe browser output

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Check exposure

  • Trace reflected, stored, and DOM-derived untrusted values into HTML, attributes, URLs, styles, scripts, and client-side template sinks.
  • Identify affected origins, authenticated user roles, sensitive browser capabilities, and where content is shared across tenants.
  • Review framework escaping, rich-text sanitization, legacy templates, and client-side rendering paths.

Remediate safely

  • Use context-aware framework output encoding and safe DOM APIs; keep untrusted data out of executable contexts.
  • Sanitize intentionally supported markup with a maintained allowlist policy and validate URLs and attributes separately.
  • Update affected rendering components and add tests for every output context using inert sentinel markup.

Authoritative sources

Complete CVE record and remediation plan

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