CVE intelligence and bounded remediation

CVE-2018-11717 — An issue was discovered in Zoho ManageEngine Desktop Central before 100251

Critical CVSS 9.8

An issue was discovered in Zoho ManageEngine Desktop Central before 100251. By leveraging access to a log file, a context-dependent attacker can obtain (depending on the modules configured) the Base64 encoded Password/Username of AD accounts, the cleartext Password/Username and mail settings of the EAS account (an AD account used to send mail), the cleartext password of recovery_password of Android devices, the cleartext password of account "set", the location of devices enrolled in the platform (with UUID and information related to the name of the person at the location), critical information about all enrolled devices such as Serial Number, UUID, Model, Name, and auth_session_token (usable to spoof a terminal identity on the platform), etc.

Severity
Critical
CVSS
9.8 (3.0)
Published
2018-07-16
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-532

Affected products

  • zohocorp / manageengine_desktop_central

Matched remediation archetype

Information disclosure and sensitive data exposure

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace sensitive data through responses, errors, logs, metrics, traces, caches, exports, files, backups, and client bundles.
  • Identify affected subjects, tenants, retention windows, access controls, and downstream copies without opening unnecessary sensitive records.
  • Review metadata, timing, status, length, and existence signals as well as direct content disclosure.

Remediate safely

  • Minimize collection and output, apply field-level authorization and redaction at a centralized boundary, and return generic external errors.
  • Remove secrets and sensitive data from logs, artifacts, URLs, caches, and client-side bundles; rotate credentials that may have been exposed.
  • Update the affected component and add synthetic-data tests for response, error, observability, and export paths.

Authoritative sources

Complete CVE record and remediation plan

The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.