CVE intelligence and bounded remediation

CVE-2017-6626 — Cisco Unified Contact Center Enterprise security vulnerability

Medium CVSS 5.3

A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes. Cisco Bug IDs: CSCvc08314.

Severity
Medium
CVSS
5.3 (3.0)
Published
2017-05-03
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-200

Affected products

  • cisco / unified_contact_center_enterprise / 11.5(1)
  • cisco / unified_contact_center_enterprise / 11.6(1)

Matched remediation archetype

Information disclosure and sensitive data exposure

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Trace sensitive data through responses, errors, logs, metrics, traces, caches, exports, files, backups, and client bundles.
  • Identify affected subjects, tenants, retention windows, access controls, and downstream copies without opening unnecessary sensitive records.
  • Review metadata, timing, status, length, and existence signals as well as direct content disclosure.

Remediate safely

  • Minimize collection and output, apply field-level authorization and redaction at a centralized boundary, and return generic external errors.
  • Remove secrets and sensitive data from logs, artifacts, URLs, caches, and client-side bundles; rotate credentials that may have been exposed.
  • Update the affected component and add synthetic-data tests for response, error, observability, and export paths.

Authoritative sources

Complete CVE record and remediation plan

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