CVE intelligence and bounded remediation

CVE-2017-18486 — Jitbit Helpdesk before 9.0.3 allows remote attackers to escalate privileges because of mishandling of the User/AutoLogin userHash parameter

High CVSS 7.2

Jitbit Helpdesk before 9.0.3 allows remote attackers to escalate privileges because of mishandling of the User/AutoLogin userHash parameter. By inspecting the token value provided in a password reset link, a user can leverage a weak PRNG to recover the shared secret used by the server for remote authentication. The shared secret can be used to escalate privileges by forging new tokens for any user. These tokens can be used to automatically log in as the affected user.

Severity
High
CVSS
7.2 (3.0)
Published
2019-08-09
CISA KEV
Not currently listed
Ecosystem
software/application
Weaknesses
CWE-332

Affected products

  • jitbit / helpdesk

Matched remediation archetype

General vulnerability remediation

This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.

Check exposure

  • Confirm the affected component, deployment paths, reachable interfaces, and enabled features from inventories and configuration, without probing production destructively.
  • Compare the advisory's affected conditions with the repository lockfiles, build manifests, artifacts, and runtime inventory.
  • Identify data sensitivity, trust boundaries, and privilege level for every confirmed affected deployment.

Remediate safely

  • Apply a vendor-supported fix or remove the affected component or feature; record the selected change and its source in the repository.
  • Update direct and transitive dependency locks, generated artifacts, deployment manifests, and asset inventories together.
  • Add a regression test for the documented unsafe condition using inert inputs and preserve rollback instructions.

Authoritative sources

Complete CVE record and remediation plan

The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.