CVE intelligence and bounded remediation
CVE-2014-7863 — Zohocorp Manageengine Applications Manager security vulnerability
The FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine Applications Manager before 11.9 build 11912, OpManager 8 through 11.5 build 11400, and IT360 10.5 and earlier does not properly restrict access, which allows remote attackers and remote authenticated users to (1) read arbitrary files via the fileName parameter in a copyfile operation or (2) obtain sensitive information via a directory listing in a listdirectory operation to servlet/FailOverHelperServlet.
- Severity
- High
- CVSS
- 7.5 (3.1)
- Published
- 2020-02-08
- CISA KEV
- Not currently listed
- Ecosystem
- software/application
- Weaknesses
- CWE-200
Affected products
- zohocorp / manageengine_applications_manager
- zohocorp / manageengine_it360
- zohocorp / manageengine_opmanager
Matched remediation archetype
Information disclosure and sensitive data exposure
This catalog composition supplies bounded fallback guidance. Explicitly reviewed curated workflows load with the complete record below.
Check exposure
- Trace sensitive data through responses, errors, logs, metrics, traces, caches, exports, files, backups, and client bundles.
- Identify affected subjects, tenants, retention windows, access controls, and downstream copies without opening unnecessary sensitive records.
- Review metadata, timing, status, length, and existence signals as well as direct content disclosure.
Remediate safely
- Minimize collection and output, apply field-level authorization and redaction at a centralized boundary, and return generic external errors.
- Remove secrets and sensitive data from logs, artifacts, URLs, caches, and client-side bundles; rotate credentials that may have been exposed.
- Update the affected component and add synthetic-data tests for response, error, observability, and export paths.
Authoritative sources
Complete CVE record and remediation plan
The detailed catalog view below loads this exact record, its source evidence, and the full seven-phase agentic change plan.